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Tips on Business Etiquette

This morning I attended a seminar entitled “Business Etiquette: The New Rules in a Digital Age” held by Robert Half. It was a great presentation and the information was as pertinent and practical as I’d hoped it would be. Here are just a few things I wanted to pass along to my fellow entrepreneurs (or anyone using technology!):

  • If you make a mistake online, it’s called a “technical etiquette breach.” Sounds serious.  Well, it is! Any misstep made electronically lasts forever (can be saved, shared, stored). So be careful what you send/post!
  • Avoid texting & using devices while in a meeting.  Imagine how you’d feel if you were the speaker.  (Ironically, while in this business etiquette seminar, one lady’s phone rang incessantly and it took the presenter to ask her to put it on vibrate.)
  • Keep your cell phone conversations private.  As the speaker so aptly put it: Just because your device is mobile doesn’t mean your conversation should be!
  • Keep your personal and professional networks separate.  If using LinkedIn, be selective in who you connect with, recommend, and the introductions you facilitate
  • Make social networking a two-way street.  Make positive posts, retweets, etc. on your peers’ profiles.   What goes around comes around.
  • Do you know what these texting abbreviations mean? AFC, CYE, F2F, BRT, SLAP, PSOS.  If you do, respond to this post and enlighten the rest of us!

Happy e-networking!

Power Hour – 3/18/2011

The backdrop of today’s Power Hour was “wisdom.”  We talked about the benefits of wisdom and read Proverbs 2, which plainly spells out some of these benefits.  Then we discussed what wisdom means – applying the knowledge that we have to our lives.  Not just learning or reading, but putting into practice those things we’ve read.  We also discussed that wisdom can be gained from applying both biblical (though this is foremost) and secular knowledge.  When it comes to our businesses, we need to have both.  We shared examples of biblical principles we’ve applied and also some common business principles that we have applied to our lives (or need to).  Today we focused on social media being one such “principle” in that, business owners know or at least have a slight awareness of the importance of social media.  But what are we doing with what we know? Are we striving to learn more? Are we using it? Are we getting help if we “don’t have time?”   There may be a future workshop devoted strictly to hands-on learning of popular social media tools, but more importantly, each Power Hour will set out to empower us to be wise leaders – applying our knowledge to our every day lives and business operations.

To today’s guests – thanks for joining me!  Looking forward to April’s discussion.

Power Hour – 2/18/2011

Since this is the first entry about Power Hour, I should provide a brief overview.  The Entrepreneur’s Power Hour was created to provide a relaxed, no-pressure environment for business owners to get together and discuss real-life issues they face in starting or growing their ventures.  And being an hour of “power”, providing content, materials, resources, and solid advice that attendees could actually put to use was of utmost importance.  That said, there’s no better source of content, advice & wisdom than the Bible itself, which will form the basis of the principles taught during Power Hour.  The monthly meeting is a free, “bring your own lunch” event, and is open to anyone (space is limited though – small groups tend to allow deeper discussions). Registration will always be available through the events page of my website.

Now, about the February Power Hour.  It was an AWESOME way to kick things off!  I was joined by Coming From the Heart Ministries, Lady Soultress of The Soultress Show, Floodgate Financial, No Limits No Boundaries, and Project V.I.S.I.O.N.  The topic for the day was “It’s Not About Us.”  In short, we were created by and for God – for his purpose and his glory (Col. 1:16b).  [Recommended reading on this topic is The Purpose Driven Life, by Rick Warren.] As believers, this truth should permeate every aspect of our lives, including our businesses.  So, as Christian business owners acknowledging that it’s not about us, we were admonished to do 3 things:

  1. Shut up! Quit whining and complaining about what we don’t have, don’t know, have to deal with or any other challenges that come up.  If God called you to start this business, it was because He knew you could handle it and he would provide the means.
  2. Man up! Nothing good comes easy.  Buckle down and do the work required to make your business succeed.  This may mean late nights, early mornings, less TV time, researching, losing sleep.  Welcome to the club!
  3. Put up! Just as nothing comes easy, nothing comes free.  Don’t expect to start a business with zero dollars.  You will have to invest in yourself and your venture, even if it’s a little at a time. Be prepared to make sacrifices in areas where your spending may not be necessary, and devote those finances to your business instead.  Plan and save, and you will be able to accomplish your goals.

Thank you to all the participants who shared their experiences in each of those 3 areas, and for the advice that was given to help us run businesses that are not about us.  I am eagerly awaiting the next Power Hour, scheduled for Friday, March 18th.

Employee or Contractor?

As a busy business owner, you may decide to hire someone to help you manage your workload.  Whether hiring someone short- or long-term, it’s important that you classify the worker correctly, and treat him or her based on that classification.  A common misstep is to say someone is an independent contractor, but your relationship appears more as employer-employee.  This IRS-based checklist will help you assess your own situation.

Open House Success

For everyone who came out to my open house on Friday – THANK YOU! I had such a great time seeing everyone, opening my doors to you, and hopefully presenting new opportunities for you as well. The networking was great, the food was awesome (Thanks Mike!) and the music set the atmosphere (Thanks TP!). Check out this radio interview of myself with Priscilla Woodson of The Soultress Show. Please be sure to check this blog or my Facebook page for updated photos as well as future events. There has to be a repeat before summer’s over :-)

Protect Your Brand

One thing I’ve always had strong convictions about is that businesses – no matter how large or small, establish their corporate identity.  Your identity (or brand) is what sets you apart in the marketplace and is made of many elements – your logo, your font style, your colors, your customer service, product labeling, etc.  And as important as establishing your brand is, protecting it is just as important, which is why this particular news story caught my attention.  In this instance, it seems the unauthorized use of the Blue Jackets’ logo was quickly remedied, but things may not always work out as smoothly, especially if you’re a smaller business with fewer resources.  Once you’ve had your logo designed, get it trademarked.  It’s a small, worthwhile investment ($325) to protect the brand you work so hard to create.

Back It Up

As far as technology has come, it still comes with flaws and failures. And, unfortunately, we often don’t do all we can to protect ourselves from those failures when it comes to our PCs and the data on them. I’ve had at least 3 recent experiences with friends and/or clients who’ve had hardware or software issues resulting in loss of all of their valuable files. If you’ve been through that yourself, you know how agonizing it can be. In the past, I’ve lost data from power surges, viruses, motherboard burnout and other unidentified issues, and I must say, I’ve learned my lesson the hard way. I now backup my data 3 different ways, and highly recommend that you consider employing more than one backup method for yourself. Here’s what I use:

1. 16 GB flash drive. I consider this my fast, portable, plug & play backup method. I’ve created an appointment reminding myself to backup every weekend. 16 GB is plenty of space to backup my most critical files.

2. USB Hard drive. My husband being the tech nut that he is, we also have a USB hard drive that holds 500GB of data. They come twice that size now, are easy to install/use, and you can usually find them on sale at decent prices (I love Micro Center!). Some come with software programs that you use to schedule automatic backups of your data. Or you can manual backup yourself.

3. Online backup. In addition to the flash & USB drives, I also use an online backup system which stores all of my data offsite on secure servers. There are lots of providers out there, so do your research. The one I happen to use is Carbonite, which offers unlimited storage space for $55/year and a 15-day free trial. It works with PC or Mac, and integrates well with Windows. The only downfall is, if you have to restore a large amount of data, it will probably take hours (which may be the case with any online provider).

If you haven’t yet experienced data loss, take it from me and others that you don’t want to. Protect yourself and back up your data. If you’re using a particular system, software, device or service, please feel free to share it!

My Facelift

I am so excited to have a new logo, and soon, a new website! My new brand is simplistically professional, and I look forward to sharing it with the world! As much as I like my new Web 2.0 Wardrobe, I am equally pleased at the new direction I’m taking with my company. My passion has always been business, particularly the startup phase. I get really excited when I hear about someone moving from the dream phase to actually launching their ventures. I may not have all the answers, but I will be sharing my experiences, my resources, and my educational background with those who will allow me to assist them. I will still be serving as an administrative consultant, and look forward to working with my clients on projects that will help them grow their businesses.

So, check back in a week or so to see my new digs! And let me know what I can do for you in the meantime.